Customer Complaint - BIC | ISO Certification & Training

Our Commitment

At BIC, we are committed to maintaining the highest standards of service. If you are dissatisfied with any aspect of our service, please let us know. Your feedback helps us improve.

What to Expect

We acknowledge receipt within 24 hours. A formal investigation is conducted, and you will receive a written response within 48 hours. All complaints are handled confidentially.

Complaint Hotline

+6010 895 1878

Complaint Email

marketing@bicglobe.com

Complaint Policy

View our full complaint handling policy here.

Complaint Form

All fields marked with * are required.

Full Name *

Please enter your name.

Email Address *

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Phone Number

Company Name

Complaint Type *

Service Quality Dissatisfied with audit or training quality

Auditor Conduct Concerns about auditor professionalism

Certification Process Issues with certification timeline or process

Billing / Admin Invoicing, contract, or administrative issues

Training Issues with course content or delivery

Other Any other concern not listed

Please select a complaint type.

Complaint Details *